The Ironclad Self-Service Solutionīefore Namely began working with Ironclad, Account Executives at Namely emailed the Deal Desk with all contract requests. What Namely wanted from a digital contracting solution was a product that automated common Sales contract workflows, integrated seamlessly with existing systems, and enabled each Sales team member to be the quarterback of their own deal. Each time there were additional contract edits-a common request when Sales offered discounts or amended contract terms-the Deal Desk had to step in.Ĭontract administrators may have spent dozens of hours each month on administrative tasks for routine Sales agreements, but Sales actually spent far more time waiting for contracts to be processed, as there was a delay between their contract request and the finished product. That meant 25 hours of Legal’s time each month was spent switching back and forth between Adobe Sign, e-mail, Salesforce, and Slack gathering the information needed to review and process the contract and downloading and reuploading forms. The Deal Desk had to handle up to 100 contracts monthly, each of which took 10-15 minutes to process. Prior to working with Ironclad, every sales contract that Namely sent out began with Sales emailing a contract request to the Deal Desk. Namely has five regional sales offices in the United States that are spread across three time zones, but it only has one Deal Desk. The problem came down to regional coverage and limited Deal Desk resources.
“That wasn’t the case before Ironclad, since all contract requests had to go through the Deal Desk, even if they were standard, non-negotiated agreements.” “Our goal is to have our Account Executives be the quarterback of their own deals and not block on other teams,” said Cecile. Sales’ reliance on the Deal Desk was Namely’s most significant process bottleneck, especially when it came to standard contracts that required Deal Desk administrative help (e.g., moving signature boxes, verifying information from across multiple sources), but not contract review of non-standard terms. We recently spoke with Namely’s Cecile Quesada, Contract Operations Advisor, and the Deal Desk team to see how partnering with Ironclad has enabled them to speed up the sales contracting cycle by 85% while also dramatically decreasing the amount of time Legal spends on administrative tasks. Namely’s rapid growth makes it critical that the company’s Deal Desk and contracting teams adopt technology-enabled processes to keep up with-and, ideally, stay ahead of-the pace of Sales, especially at business-critical times like the end of the quarter. Scaling a company that quickly puts a strain on business processes. Namely has over 500 employees and 1000 customers, and its revenue has grown by over 4000% in the past five years. Here’s how the company’s Deal Desk partnered with Ironclad to drive an 85% reduction in contracting processing times and 100% adoption from Sales. Namely is an HR solution company that processes hundreds of sales contracts quarterly.
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